Privacy Statement

June 2026

 

Community Connection is committed to protecting your privacy and handling your personal information with care and respect.

1. What Information We Collect

We collect only the personal information needed to provide our services, including Community Navigation and Social Prescribing.

This may include:

  • Your name and contact information
  • Information about your needs, preferences, and goals
  • Information required to connect you with community services

2. We do not collect personal health information. 

3. How We Use Your Information

We use your information to:

  • Understand your needs
  • Connect you to services and supports
  • Coordinate referrals and follow-up
  • Improve our services using de-identified data

Your information is only used for purposes related to delivering our programs and meeting legal obligations.

4. Consent

We will explain how your information will be used and ask for your consent before collecting or sharing it.

You can:

  • Choose what information to share
  • Request limits on how your information is used
  • Withdraw your consent at any time

Certain situations may require express consent, especially when sharing information with partner organizations.

5. Sharing Your Information

With your consent, we may share your information with:

  • Community agencies
  • Service providers
  • Program partners involved in supporting you

We only share what is necessary to support your care and access to services.

We may share information without consent only when required or permitted by law (for example, when there is a risk of serious harm).

6. How We Protect Your Information

We use administrative, technical, and physical safeguards to protect your information, including:

  • Secure digital systems
  • Role-based access for staff
  • Confidential communication practices

Only authorized staff and volunteers can access your information, and only when needed to do their work.

7. How Long We Keep Information

We keep your information only as long as needed for service delivery and legal requirements.

8. Your Rights

You have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Ask questions about how your information is handled

We will respond to requests within the required timelines.

9. Technology and Data Storage

We use secure systems, including Microsoft 365, to store and manage information. Information is not stored or processed outside Ontario or Canada.

10. Questions or Concerns

If you have questions, concerns, or wish to make a complaint, contact:

Privacy Officer

Email: privacy@communityconnection.ca

If your concern is not resolved, you may contact the Information and Privacy Commissioner of Ontario.