Financial Consumer Agency of Canada

Contact Information
Office Phone Toll free, English 1-866-461-3222 * French 1-866-461-2232
Fax 1-866-814-2224
E-Mail info@acfc-fcac.gc.ca
Website www.canada.ca/en/financial-consumer-agency
Primary Executive Lucie Tedesco, Commissioner
Alternate Executive Brigitte Goulard, Deputy Commissioner
Addresses and Location
Located In Community Ottawa
Intersection Kent St and Laurier Ave W
Physical Access Fully Accessible
Description
Description (Service) Responsible for ensuring that federally regulated financial institutions comply with federal consumer protection laws and regulations. Monitors financial institutions' compliance with voluntary codes of conduct and their own public commitments. * Informs consumers about their rights and responsibilities when dealing with financial institutions. * Provides information and tools to help consumers understand and shop for a variety of financial products and services
Service Details
Hours Mon-Fri 8:30 am-5 pm
Areas Served Canada
Eligibility No restrictions
Application Contact the agency by telephone, e-mail or mail
Languages English ; French
Fees None
Administration
Alternate Name FCAC
Established 2001