Retirement Homes Regulatory Authority

Contact Information
Office Phone 416-440-3570
Toll Free Phone 1-855-275-7472 ; 1-855-ASK-RHRA
E-Mail info@rhra.ca
Website www.rhra.ca
Primary Executive Jay O'Neill, Chief Executive Officer and Registrar
Addresses and Location
Located In Community Toronto Downtown Central
Address 55 York St, Suite 700
Toronto, ON M5J 1R7
 
View Google Map
Intersection York St and Front St W
Physical Access Easy access to elevator
Description
Description (Service) Regulatory agency licenses retirement homes in Ontario * maintains public register of retirement homes * information and referral * educates retirement homes, consumers and the public about the Retirement Homes Act

Receives and investigates complaints on behalf of retirement home residents -- improper or incompetent treatment or care * abuse or neglect * misuse or misappropriation of resident's money * unlawful conduct
Service Details
Hours To report harm or risk of harm -- Mon-Fri 8 am-6 pm * licensing inquiries -- Mon-Fri 8:30 am-4:30 pm
Areas Served Ontario
Boundaries Ontario
Application Call, email, walk in or visit website * retirement home licensing application available online
Languages English ; French
Fees Application assessment fee may apply - call for information
Administration
Alternate Name RHRA